Sereneaura Science Pvt Ltd – Return and Refund Policy
At Sereneaura, we take pride in crafting high-quality, transparent skincare and haircare products. We believe you’ll love our offerings, but if you’re not completely satisfied or encounter any issues, we’re here to assist you.
We offer refunds or replacements under the following circumstances:
- You received the wrong product.
- Your product arrived damaged.
- You received an expired product.
If any of these apply, please contact us within 7 days of receiving your order to initiate a return or replacement. Simply email us at help@thesereneaura.com, and we’ll take care of the rest.
Please note: Requests made after 7 days from the delivery date will not be accepted.
Return Process:
- Submit a Request: Once you email us, allow up to 48 hours for our team to review your request.
- Reverse Pickup: Upon approval, we’ll arrange for a reverse pickup, and our courier partner will collect the product directly from your location.
- Product Inspection & Refund: After we receive the returned item, our team will inspect it. If the issue is validated, we’ll process your refund within 24 hours.
We aim to make this process as seamless as possible for you. Thank you for trusting Sereneaura, and rest assured, your satisfaction is our priority. For any further assistance, feel free to reach out at help@thesereneaura.com.
Sincerely,
Sereneaura Science Pvt Ltd
www.thesereneaura.com
